FAQ

ARE YOUR PRODUCTS HANDMADE?

Yes, We make everything by hand at our QueenJae Warehouse.

 SINCE YOUR PRODUCTS ARE HANDMADE ARE THEY SITTING ON THE SHELF?

No, soon as our queens place an order we start the process of making your products.

ARE YOUR PRODUCTS VEGAN/CRUELTY FREE?

YES, 100 %

We test our products on ourselves.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Since we make your products fresh. Please allow 2-5 business days to process before shipping.

HOW DO I TRACK MY ORDER?

Once your order is shipped a tracking number will be provided to the email used at checkout.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your order arrives damage please forward a picture of your damaged items to info@queenjaecosmetics.com .
Once your request is approved we will send you a replacement.

CAN I EXCHANGE OR RETURN ?

Unfortunately, due to sanitary reasons we can NOT exchange or return your item.
If for any reason you are not satisfied with a purchase please email customer service at info@queenjaecosmetics.com

SHIPPING POLICY

Since we make your products fresh. Please allow 2-5 business days to process before shipping. Once your order is shipped a tracking number will be provided to the email used at checkout